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Shipping & Delivery
Last updated: 30 October 2026
Digital items
Custom portraits, digital artwork and other made-to-order digital products are delivered by email. Once we receive your reference photo and confirm the brief, your artwork is produced within 3–5 business days and sent to the email address on your order as a high-resolution file. No physical shipment is involved and no shipping fee applies.
Physical items
Physical products (gift sets, flowers, apparel and similar) are prepared and dispatched from our studio within 2–3 business days of order confirmation.
- United States: 3–7 business days after dispatch
- Canada & Europe: 7–14 business days after dispatch
- Rest of world: 10–21 business days after dispatch
Tracking
When a tracking number is available it is emailed to you automatically. If you have not received tracking within 5 business days of your order, please contact us and we will check the status for you.
Customs & duties
International orders may be subject to import duties or taxes levied by your local authority. These charges are the responsibility of the recipient and are not included in the order total.
Contact
Questions about a delivery? Contact us and include your order number.