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Returns & Refunds
Last updated: 30 October 2026
Custom digital work
Because custom portraits and personalised artwork are made specifically for you, they cannot be returned once production has started. If the final artwork does not match the agreed brief, or the files arrive damaged or unusable, contact us within 7 days of delivery and we will revise the work or issue a refund.
Physical items
Physical products may be returned within 14 days of delivery provided they are unused and in their original packaging. Return shipping is paid by the customer unless the item arrived damaged, defective or incorrect.
Damaged or incorrect orders
Please send us a photo of the item and its packaging within 7 days of delivery. We will arrange a replacement or a full refund, including any shipping paid.
How refunds are issued
Approved refunds are returned to your original payment method through PayPal within 5–10 business days. You will receive an email confirmation as soon as the refund is processed.
How to start a return
Contact us with your order number and a short description of the issue. We reply within 24 hours on business days.